1. Q&A for Wi-Fi Device
Q: What should I do if the device cannot connect to Wi-Fi?
A: 1) If you use the Bluetooth-fast network configuration mode, please check whether the Bluetooth of the mobile phone is turned on.
2) Please put the device and your mobile phone under the same Wi-Fi, and use the 2.4Ghz network to add the device. If your network is a mixed network of 2.4Ghz and 5Ghz, please temporarily turn off the 5GHz network when adding devices.
3) Please check whether the Wi-Fi password you entered is correct.
4) Please make sure that when you are adding the device, it is in pairing mode(the indicator light is blinking). If the indicator light stops blinking, please reset it and add it again.
5) If the device still cannot connect to Wi-Fi after following the steps, please contact us.
Q: How Wi-Fi device add to Alexa?
A：1) Add the device to Smart Life first.
2) Link your Smart Life APP account to Alexa.
3) After linking the account, you can control the device with Alexa.
Guide Video(take WF36M as an example): https://youtu.be/SBmyWVU61PQ
Q: How Wi-Fi device add to SmartThings?
A: 1) Add the device to Smart Life first.
2) Go to the SmartThings APP and then “Add the device” to SmartThings.
3) Search “Smart Life” and then link account.
4) When the linking completed, you can control the device with SmartThings.
Guide Video(take WF36M as an example):
2. Q&A for Z-Wave Device
Q:Using the smart thing hub, the ZW97M could only recognize two switches, but cannot recognize the two switches, how to solve it?
A: Hello, sorry, due to the upgrade of Smart thing, there is a problem that the two switches cannot be recognized.
Please click the link below to download the new driver.
https://bestow-regional.api.smartthings.com/invite/Qrjp69GWO42q
After opening the link, log in to your Smartting account.
After logging in to your account, click the Enroll button.
Then ST App Hub could see the newly installed driver after a few minutes.
If there are multiple drivers to choose from, please select the driver you need in the driver page of the device. If this kind of device has multiple switches dynamically added, it is best to delete the irrelevant driver from the driver page in the Hub, and only keep the ones you confirm to use, and then connect the device.
Let's see if it could be connected to two switches, thank you.
Q:How to solve N4003.N4013 the problem that the smart thing does not display energy monitoring?
A: Sorry for the problem that the energy monitor is not displayed due to the smart thing update.
Please follow the steps below to solve this problem, thank you.
1. Enter the URL (https://bestow-regional.api.smartthings.com/invite/akMXJQZLgLlb) in
the browser or scan the above QR code to open the SmartThings Edge Driver subscription channel of the product.
2. Log in to the SmartThings account after opening the SmartThings Edge Driver subscription channel, .
3. Select the SmartThings Hub you are using, and click "Enroll".
4. After "Enroll" is completed, click "Available Drivers".
5. After entering the "Available Drivers" page, choose "Z-Wave Switch" to "Install".
6.After installing our egde driver, please remove the device from your hub and re-add it.
Note: Please scan the QR code on the right to view the guide video
Q: How z-wave device device add to Alexa?
A: 1) Add the device to you z-wave hub first.
2) Link you z-wave hub account to Alexa.
3) After linking the account, you can control the device with Alexa.
Guide Video(take ZW97M as an example):
Q: What should I do if the device loses connection with z-wave?
A: 1) Reset the device and add it again.
2) If the step 1 doesn’t work, please remove the device from the hub and then add it again.
(Note: Please try to keep the device as close as possible to your z-wave hub.)